Assertive Communication
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Offers theory, guidance, and prompts for mental health professionals. Downloads are in Fillable PDF format where appropriate.
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Includes client-friendly guidance. Downloads are in Fillable PDF format where appropriate.
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Introduction & Theoretical Background
Assertiveness is a manner of communicating and a relational style used by individuals to express their needs confidently, openly, and in a positive manner. Acting assertively is an interpersonal skill that helps people to maintain healthy relationships, resolve interpersonal conflict, and prevent one’s needs from being stifled or repressed.
Assertiveness is best understood as a set of behaviors. Examples of assertive behavior include saying “no”, refusing unreasonable requests, asking another person to behave differently, communicating clearly how an event or situation has made you feel (positive and negative), expressing an opinion, or pursuing one’s personal goals.
Individuals experiencing emotional difficulties often struggle to act assertively, and low levels of assertive behavior may reinforce such problems. People who experience anxiety may be submissive during social interactions, perhaps fearing the consequences of expressing their needs or pursuing personal goals. An unintended consequence of such behavior can be the suppression or minimization of
Therapist Guidance
The handout can be used to explore client beliefs about assertiveness. You may find that a client shows an inconsistent understanding of the consequences of assertive behavior. When applied to their own lives, they might believe that an assertive response will lead to negative consequences such as rejection, disapproval, or confrontation; and trigger negative emotions in themselves such as guilt, shame and self-doubt. However, if asked about unassertive behavior in other people they can often recognize that it is damaging to the person rather than a means of avoiding negative outcomes.
- “We’ve talked about how you find it difficult to get your needs met and ask for what you want when you are with other people. This sheet summarizes assertive communication, which is a way of being more confident when talking to other people. Let’s go through it together...”
- “When we talk to other people, we can communicate in
References And Further Reading
- Butler, G., & Hope, T. (1995). Manage Your Mind: The Mental Fitness Guide. Oxford University Press.
- Heimberg, R. G., & Becker, R. E. (1981). Cognitive and behavioral models of assertive behavior: Review, analysis and integration. Clinical Psychology Review, 1(3), 353-373.
- Linehan, M. (2014). DBT Skills training manual. Guilford Publications.
- Peneva, I., & Mavrodiev, S. (2013). A historical approach to assertiveness. Psychological Thought. Vol. 6(1).
- Salter, A. (2002). Conditioned reflex therapy: The classic book on assertiveness that began behavior therapy. Gretna, LA: Wellness Institute.
- Speed, B. C., Goldstein, B. L., & Goldfried, M. R. (2018). Assertiveness training: A forgotten evidence‐based treatment. Clinical Psychology: Science and Practice, 25(1), e12216.
- Wolpe, J. (1990). The practice of behavior therapy (4th ed.). New York: Pergamon.